Shipping + Returns + customs/taxes
 

We stand by our original artwork and believe you will be 100% satisfied with your purchase. All artwork is professionally packaged and photographed prior to shipping.  All shipments are insured and include a tracking number. 

SHIPPING + DELIVERY + PICK UP

Depending on the size of artwork and/or the size of purchase order (multiple pieces) please allow 3 to 5 days for your order to be processed and shipped. We will email you when we have shipped your order. All shipments will include a tracking number. 

Artworks shipped within Canada are expected to arrive within 3 to 10 business days. United States orders may take between 5 and 15 business days. International orders may take 10 to 30 days.  

Depending on your region and the time of year, some artworks may be delayed due to holidays, for example.

In-person home delivery and hanging

We provide local delivery and/or hanging options within the GTA for an additional fee. Rates will depend on location and time needed to deliver and/or hang the artwork. Please email us at rudeengibson@gmail.com for more information regarding rates for in-person home delivery and hanging.

Pick up an order at the studio  

On request, you may pick up your order at our studio. We are located in downtown Toronto, Ontario. You will be given pick up details and times when choosing this option at checkout.

RETURNS + REFUNDS

If for some reason you are not satisfied with your order please email us as soon as possible at rudeengibson@gmail.com to begin the return process. 

If you are not satisfied with your purchase, an item may be returned  for a refund within 30 days of receiving your order.  Please email us first to begin the return process. We will issue the refund once the artwork has been returned and processed back at our studio. Refunds will be issued in the same form of original payment.  Shipping fees will not be refunded or credited.

For All Returns

All shipping fees associated with returning the artwork is the responsibility of the customer. We encourage you ship your return with tracking so you can see when it is returned to us! We are not responsible for returns that are lost in the mail.

Please send returns to the address provided and kindly mark your order number on the outside of the box

CUSTOMS + TAXES

For sales in Canada, your provincial GST/HST rate will be added to the sub-total of your order during checkout.

For international sales (outside of Canada), taxes, customs duties and fees that may occur in the receiving country are the responsibility of the customer. To know more about custom fees and regulations of your country, please contact your local customs authority.  

In general, the United States does not charge taxes or import duties on original artworks shipped from Canada.